Frequently Asked About Our Terms
No. Your deposit and withdrawal payment methods must be registered in your legal name. Using another person's payment account is a violation of these terms and will result in immediate account suspension and forfeiture of funds. All deposits are matched to your verified identity during account setup.
If QRIS, GoPay or your bank declines a withdrawal, the funds are returned to your wallet as a credit within 24 hours. You can then attempt to withdraw using a different payment method or contact our support team to resolve the issue with your issuing bank.
Yes. Go to Settings > Account Management and select 'Permanently Close Account'. Your account will be deactivated immediately and you will not be able to log in. Any balance remaining in your wallet will be processed as a withdrawal to your registered payment method within five business days.
Verification means we confirm your identity using the details you provided during signup. We check that your name matches your payment method and may request a photo of your ID or proof of residence. This protects you and us against fraud and ensures all transactions are legitimate under local law.
Contact our support team via live chat or email with your account username, the date and time of the disputed round, and any details you remember. We will pull the game logs from our system and verify the outcome. If we find an error, we will immediately credit your account with the correct amount.
We may update these terms to reflect changes in local law or our services. If we make material changes, we will notify you by email and in your account dashboard at least 14 days before the change takes effect. You can always view the current terms in your Settings > Account & Legal section.
Go to the login page and click 'Forgot Password'. Enter your email address and we will send a reset link within minutes. If you can't access the email on file, contact our support team with your username and registered phone number to verify your identity and regain access.